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An observability strategy for Ashcombe Life & Pensions, written the way a client receives one: the diagnosis, the guiding policy, the first ninety days, the four years they begin, and how the board will know it worked.
Ashcombe Life & Pensions is a fictional organisation. No client's data. Every figure is illustrative.
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25+ years running IT operations and observability across five tier-1 banks and one UAE government, the environments where "it looked fine on the dashboard" ends up in front of a regulator.
Author of Metrics & Mayhem: A CTO's Guide to Observability That Actually Works. Host of the Metrics & Mayhem podcast. Vendor-neutral by construction: no platform reselling, no vendor sponsorship, no referral fees.