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A 2 minute note on the fastest way to reduce incident drag without adding more dashboards.
In this drop
The point: Incidents drag when nobody owns the outcome.
Why it matters: Ten minutes of “who owns this” is pure waste under pressure.
Try next week: One owner, one outcome, one next check.
The point
If you take the job, you take the accountability. Not as blame. As ownership.
When ownership is fuzzy, everything slows down. Updates get vague. Decisions wobble. Teams hedge. The service suffers while the room gets louder.
Reality check
Blameless doesn’t mean ownerless.
One proof
External source: Google’s SRE work popularised blameless postmortems, but never at the expense of ownership. Learning works when responsibility is clear.
Field note (number + scope): I’ve watched incident calls burn the first 10 minutes on “who owns this” before anyone touches the fix. That delay is optional.
Where this breaks
This fails when accountability is used as a weapon. If people get punished for surfacing problems, they’ll go quiet. Silence becomes your normal, and you lose early signals.
Try this next week
Name one owner for the next step (one person, not “the team”).
State one outcome in plain words for the next 30–60 minutes.
Set one next check time and the evidence you expect to see.
Three links I’m watching
Blameless postmortems (SRE) as learning, not blame.
Decision-making under pressure patterns (incident leadership).
Ownership models that connect signal → decision → outcome.
One question for you
In your last incident, did everyone know who was responsible for the outcome, or did you all just hope it would happen by magic?
Allan
PS: Want the audio version? Listen here: [Spotify link]
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