There is a story from Fernando Alonso's first Formula One race that stuck with me: the advice to drive every lap as if it were your first or your last.
Operations is the same. On the first shift you bring full attention because everything is new. On the thousandth, attention slips, and that is exactly when the incident finds you. Presence is not a mood that arrives on its own. It is a decision you make at the start of the shift.
Pick your next on-call window and treat it like your first one: assume nothing, and check the thing you would normally wave through.
Listen: the Signal Drop, about 5 minutes
|
Get the next one One signal a week. No noise. | |
|
If this was useful, Metrics & Mayhem sends one short, practical piece like it to IT operations leaders most weeks. No fluff, no vendor noise.
Prefer to start with the book? Read a free chapter. |